New members can enjoy 10% off their first order
Use code: New21
Free delivery on orders over £30 Sent by second class (Royal Mail)
Free delivery on orders over £40 Sent by Tracked
About Chantelles melts
We also sell wholesale on Faire if you sign up through this link you get £100 free credit and free shipping for a year https://chantellesmelts.faire.com
Chantelles Melts was established in 2020 with one mission: to bring high-quality Wax melts to your home. Our passion for excellence inspired us in the beginning and continues to drive us today. We pride ourselves on offering a superior shopping experience and in the long-term relationships we’ve built with our customers. Pay us a visit and try for yourself! We are fully CLP compliant and fully insured.
Store Policy
Collection:
We will organise with you a date and time that you will be available to collect your order.
Deliveries:
Deliveries will be organised with you prior to delivery.
Shipping:
Our products are sent with Royal Mail second class, unless Tracked is selected at checkout.
Your order is usually shipped within 3-5 working days, however some products can take longer. Please allow up to 4 days. In this instance we will contact you otherwise.
CLP information:
All CLP information will be present and correctly labelled on every one of our products. These will be correctly labelled at the point of dispatch and will not accept any complaints when CLP information has been removed by the customer.
SDS information:
These can be sent to you via email upon request.
Wax:
The wax we use is a mixture of rapeseed & coconut wax mixed with paraffin to give you the best throw and shine our products can give.
Returns:
You will have 14 days from your purchase date to contact us about any problems you have with our product.
Promotional codes:
Only one promotional code can be used at any one time. The last promotional code entered will be used at the checkout and replace all others entered previously.
Contact us at chantellesmelts@outlook.com
Questions, comments, requests? Feel free to reach out. We’d love to hear from you